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Zapier provides workflow automation that connects business applications and services, with AI features that can be used within those workflows. Its official documentation describes trigger-and-action automations and AI steps for tasks such as summarizing, classifying, drafting, and making decisions. Zapier also documents agentic workflows that can use connected tools to carry out tasks across apps, with an ongoing transition from its standalone Agents product toward AI by Zapier. The platform is designed to help teams automate work without building every integration themselves. Users should check current product documentation for the latest agent features, supported apps, and migration status.