Gladly ★ 0Sign in to vote

Gladly provides customer service software that centers support around a continuous customer conversation rather than separate ticket records. Its platform brings voice, SMS, chat, social, and email interactions into a shared customer timeline, with tools for agent workflows, self-service, reporting, and AI-assisted service. Gladly’s current product materials describe an AI agent that can handle customer conversations and work alongside human agents, plus an agent workspace for managing support. The platform is designed for consumer-facing brands that want a connected view of customer interactions.