Freshworks ★ 0Sign in to vote

Freshworks develops customer service, IT service management, and business software that includes Freddy AI capabilities. In customer support, Freddy AI includes customer-facing agents, AI assistance for service agents, and tools that surface operational insights. These features can help answer routine requests, summarize conversations, draft responses, translate messages, and analyze service trends within Freshworks products such as Freshdesk and Freshchat. Available AI features depend on the product and plan, and organizations can configure agents using their own knowledge sources and workflows.