Arvato ★ 0Sign in to vote

Arvato provides customer service operations integrated with fulfillment and order data. Its customer care services include multilingual support across phone, email, live chat, messaging, social media, and marketplace channels, alongside order management, returns, complaints, payment inquiries, and customer insight reporting. The company describes connecting support agents with logistics and customer relationship systems so they can handle post-purchase questions with relevant order context. Arvato also lists digital self-service tools, quality assurance, and continuous improvement processes. Its services are positioned for brands that need customer care coordinated with commerce and fulfillment operations.