Tidio develops customer service software that brings live chat, ticketing, automation, and AI features together for businesses. Its Lyro AI Agent uses a company’s support information to answer customer questions and can connect with existing helpdesk tools. Tidio also provides workflows for handling routine interactions, routing conversations, qualifying leads, and assisting online shoppers. Teams can monitor conversations and adjust Lyro’s knowledge and guidance, with human agents available to take over when a request needs personal support.
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