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Sprinklr provides an AI-enabled customer-experience platform with products for customer service, social engagement, marketing, and insights. Its Sprinklr Service materials describe tools for managing interactions across voice, social, and digital channels, including AI-assisted routing, automated self-service, agent guidance, and analytics. The platform is designed to give support teams a shared view of customer conversations and workflows across multiple contact points. Sprinklr also describes AI agents that handle routine requests and copilots that assist human representatives. Organizations considering the platform should consult current product and integration documentation to assess channel coverage and deployment requirements.