Podium provides customer communication and reputation software for businesses that interact with customers by text and online channels. Its products support messaging, lead management, payments, review requests, and customer feedback workflows, helping teams manage conversations from inquiry through follow-up. Local businesses can use the platform to centralize communications and encourage customers to share feedback. Podium is software rather than a service guaranteeing positive public reviews. Organizations should configure messaging consent, review requests, privacy, staff access, and response procedures in line with applicable rules.
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