The American Arbitration Association is a not-for-profit organization that administers arbitration, mediation, and other alternative dispute resolution services in the United States and internationally. It provides case-management support, rules and procedures, and access to arbitrators and mediators across a range of dispute types. The AAA also offers online dispute-resolution tools and educational programs for professionals. Its role is to help parties navigate an agreed dispute-resolution process, with neutral decision-makers handling the merits where the applicable procedure requires it.
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